Claire

Description

PROFILE
Highly motivated and dedicated Human Resources professional with seven years of experience in providing exceptional service to diverse clientele. Skilled in handling talent acquisition, employee inquiries, resolving issues, and ensuring employee satisfaction. Thrives in a fast-paced environment and excels at multitasking and meeting tight deadlines. Possesses excellent communication and problem-solving abilities, enabling effective collaboration with both customers and team members. Committed to delivering outstanding service, building strong relationships, and contributing to the overall success of the organization. Adaptable and quick to learn new systems and processes. A proactive and results-oriented individual who consistently exceeds expectations.

EDUCATION/CERTIFICATIONS
University of Minnesota, Twin Cities Minneapolis, MN
College of Liberal Arts
Bachelor of Arts in Communications – Minor in Media and Information May 2024

Society of Human Resources Management
Certification
Empowering Leaders: Strategies for Shaping Workplace Culture and Civility

HUMAN RESOURCES/CUSTOMER RELATIONS
HR Specialist, Saint Paul Public Schools, Saint Paul, MN April 2024 – Current
Hired all employees for about 36 schools and the entire special education department
Handled confidential information while doing background checks, new hire paperwork, I9 verification, etc.
Attended many hiring events and fairs with high success
Created several projects and had high success with them
Collaborated with the rest of talent acquisition to hire hundreds of people
In charge of Paraeducator department, Humera billing(staffing agency), Frontline(Substitute requests and absence management), Background Checks, Summer School/Extended Day Learning, AVID tutors, and Interpreters
Answered phone and email inquiries
Completed documentation like employment verification, background checks, loan forgiveness forms, and others
Showed adaptability, working on different projects wherever it was needed
Handled conflict with professionality and maturity
Problem solved to find solutions wherever needed
Knowledgeable on all human resources aspects in this district
Departments responsible for recruitment, retention, hiring, and/or coordinating for::
Summer School/Extended Day Learning
Paraeducator Assessments
AVID Tutor
Interpreters
Unemployment
AESOP/Frontline Absence and Substitute Management
Humera Billing & Temps Requests
Office of College and Readiness
Coordination of hiring under SPPS Civil Service rules
Completed the hiring process for all of the Special Education Department
Completed hiring for 36 schools at a time typically, hiring hundreds of people in short increments
Tutor, AHS/Self employed, Hartland, WI August 2015 – May 2020
Resolved customer concerns and complaints in a timely and satisfactory manner
Worked to provide excellent customer service
Provided hospitality wherever possible
Helped keep inventory up-to-date and stocked

Office Coordinator, The Refinery, Minneapolis, MN August 2023 – May 2024
Resolved customer concerns and complaints in a timely and satisfactory manner
Worked to provide excellent customer service
Provided hospitality wherever possible
Helped keep inventory up-to-date and stocked
Student Marketing Specialist, Bumble Inc, Minneapolis, MN January 2024 – June 2024
Developed and executed social media campaigns to increase brand visibility
Engaged with students to gather feedback and enhance marketing strategies
Represented Bumble at promotional events, fostering connections with potential users
Created compelling content for social media and newsletters to highlight campus activities
Manager, Walgreens, Minneapolis, MN/ Pewaukee, WI May 2021 – October 2023
Managed employee schedules, training, and performance evaluations
Lead and motivated a team to achieve sales targets and deliver excellent customer care
Fostered a positive work environment and resolved customer and employee concerns
Communications Specialist, Target, Minneapolis, MN August 2021 – April 2023
Provided excellent customer service by assisting and engaging with customers to meet their needs and ensure a positive shopping experience
Spearheaded cross-functional collaboration with team members and supervisors to optimize inventory management processes
Collaborated with team members and supervisors to achieve operational goals, such as managing inventory and preventing losses
Demonstrated professionalism, teamwork, and a strong work ethic
Guest Associate, Sendiks Food Market, Hartland, WI October 2017 – January 2022
Collaborated with vendors and suppliers to maintain inventory levels and negotiate favorable terms
Overseed daily store operations, including inventory management, stocking, and ordering
House Manager, Hartland, WI, Minneapolis, MN May 2015 – October 2023
Independently managed children (ranging from 3 months to 11 years old) to create an engaging and safe environment for them
Engaged children by planning interactive, creative activities and daily schedules
Monitored and interacted with children to promote a respectful and safe environment

INTERNSHIPS
Edgeless Beauty Group Milwaukee, WI
Human Resources Intern August 2022 – October 2022
Phone interview scheduling and screening
Provided ample inventory assistance
Worked with employees to ensure company satisfaction
Trained in new software like Zenoti and Fishbowl, making me a quick learner
University of Minnesota Minneapolis, WI
Communications Intern August 2021 – November 2021
Edited data based on website errors
Communicated with users based on their needs
Created tickets and resolved tickets based on necessary fixes

CLUBS
Human Resources Development Club
Part Founder January 2024 – May 2024
Knitting and Crochet Club
Volunteer September 2023 – May 2024
Radio K
Volunteer April 2023 – May 2024

LANGUAGES
Spanish
English

TRAINING / ORGANIZATIONS
SHRM – Society for Human Resources Management
TCSHRM – Twin Cities Society for Human Resources Management
UMN Information Security Awareness Training
UMN Local Editors Training
ADDITIONAL SKILLS / INTERESTS
Microsoft Excel, Adobe, Adobe Acrobat, Adobe Sign, Aesop/Frontline, Humera, PeopleSoft, Let’s Talk, Microsoft Outlook, Microsoft Teams, Staffing, Recruitment, Talent Acquisition, Zenoti, Fishbowl, SalonBiz, Microsoft Word, Written Communication, Lesson Planning, Child Engagement, Client Relationship Management, Highly Innovative, Team-Oriented, Critical Thinking, Well Organized, Creative Thinking, Self-advocate, Music, Knitting, Reading, Working with People, Guitar, Human Resources, Performance Management, Organizational Development, Human Resource Development

Education & Certifications

Communications and Media / Bachelors from University of Minnesota – Twin Cities (May 2024). With a Bachelor’s degree in Communications, I bring a strong foundation in effective verbal and written communication, which allows me to connect with students clearly and empathetically. My coursework and training in areas such as public speaking, interpersonal communication, and media studies have honed my ability to explain complex ideas in a straightforward, engaging manner. This background is particularly beneficial in tutoring, as I can break down difficult concepts in ways that are both understandable and relatable to students. Additionally, my communication skills allow me to establish trust and rapport quickly, creating a positive learning environment that encourages student participation and confidence. I believe these skills, combined with my tutoring experience, make me a strong asset for any tutoring role.